Privacy policy

X1 GEAR ("we", "us", "our") operates x1gear.com from Australia, selling precision-engineered everyday essentials to customers in Australia, the United Kingdom, the United States and Canada. This policy explains what personal information we collect, why we collect it, and the choices you have. By using our store, you agree to the practices described here.

Information We Collect

Order information: when you purchase or attempt to purchase from us, we collect your name, billing and shipping addresses, email address, phone number, and payment details (processed securely by our payment providers — we do not store full card numbers).

Device information: when you browse our store, we automatically collect information about your device and browsing behaviour, including your IP address, browser type, time zone, cookies, pages viewed and how you interact with the site.

Communications: when you contact us — for example about an order, return or warranty claim — we keep a record of that correspondence.

How We Use Your Information

  • To process and deliver your orders, including payments, shipping and tracking
  • To communicate with you about orders, returns, exchanges and warranty claims
  • To screen orders for fraud and keep our store secure
  • To improve and optimise our store and product range
  • With your consent, to send you news, offers and product updates (you can unsubscribe at any time)

Sharing Your Information

We share your information only with the service providers who help us run our store: Shopify (our e-commerce platform), payment processors, and delivery carriers. We may also share information where required by law, or to protect our rights. We do not sell your personal information.

Cookies

Our store uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the site so we can improve it. You can disable cookies in your browser settings, though some parts of the store may not function correctly without them.

Data Retention

We keep order information for our records as long as necessary to fulfil your order, provide support and warranty service, and meet our legal and tax obligations. When information is no longer needed, we delete or de-identify it.

Your Rights

Depending on where you live — including under the Australian Privacy Act, the UK GDPR, and Canadian and US state privacy laws — you may have the right to access the personal information we hold about you, ask for it to be corrected or deleted, and object to or restrict certain uses. To exercise any of these rights, contact us at info@x1gear.com and we will respond within a reasonable time.

International Transfers

We are based in Australia, and our providers may process and store information in Australia and other countries, including the United States and Canada. By using our store you understand your information may be transferred as described here.

Minors

Our store is not intended for individuals under the age of 16, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time to reflect operational, legal or regulatory changes. The current version will always be the one published on this page.

Contact Us

X1 GEAR
Shop 1, 6 Bond Street, South Yarra VIC 3141, Australia
Email: info@x1gear.com
Phone: 03 7064 5204