Terms of service
These Terms of Service govern your use of x1gear.com and your purchase of products from X1 GEAR, based at Shop 1, 6 Bond Street, South Yarra VIC 3141, Australia. By visiting our store or purchasing from us, you agree to these Terms. We sell and ship to Australia, the United Kingdom, the United States and Canada only.
1. Online Store Terms
By using this store you confirm that you are at least the age of majority in your place of residence, or that you have the consent of a parent or guardian. You agree not to use our products or this store for any unlawful purpose, and not to transmit any malicious code. A breach of these Terms may result in immediate termination of your access to the store.
2. Products & Pricing
We work to display our products — colours, materials and finishes — as accurately as possible, but we cannot guarantee that your screen shows them exactly. Prices are shown in your local currency at checkout and may change without notice. We reserve the right to correct pricing errors, limit quantities, and discontinue products at any time. Where an order is affected by an error, we will contact you and offer a correction or a full refund.
3. Orders & Payment
When you place an order, you agree that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order — including orders that appear fraudulent or placed by resellers — and will refund any payment taken for a cancelled order. Payment is processed securely by our payment providers at the time of purchase.
4. Shipping & Returns
Shipping timeframes, costs and delivery terms are described in our Shipping Policy. Returns, exchanges and refunds are described in our Returns & Refund Policy. Both policies form part of these Terms.
5. Warranty & Consumer Rights
X1 GEAR products are covered by our brand warranty — lifetime cover on structural aluminium framing and 2 years on clips, hardware and leather components — as described in our Returns & Refund Policy. Our products also come with guarantees that cannot be excluded under Australian Consumer Law, and nothing in these Terms limits your rights under that law or any equivalent consumer protection in the UK, US or Canada.
6. Intellectual Property
All content on this store — including the X1 GEAR name and logo, product designs, images, text and layout — belongs to X1 GEAR or our content suppliers and is protected by intellectual property laws. You may not reproduce, copy or use any of it for commercial purposes without our written permission.
7. Prohibited Uses
You may not use this store or its content: for any unlawful purpose; to infringe intellectual property rights; to harass, defame or discriminate; to submit false or misleading information; to upload malicious code; to collect other users' personal information; or to interfere with the store's security or operation.
8. Limitation of Liability
To the maximum extent permitted by law, X1 GEAR is not liable for any indirect, incidental or consequential loss arising from your use of this store or our products. Nothing in these Terms excludes liability that cannot lawfully be excluded, including under Australian Consumer Law.
9. Third-Party Services & Links
Our store is powered by Shopify and may link to third-party websites or services. We are not responsible for the content, policies or practices of third parties, and your use of them is at your own discretion.
10. Privacy
Your personal information is handled as described in our Privacy Policy, which forms part of these Terms.
11. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. Any dispute arising from them will be subject to the jurisdiction of the courts of Victoria, without limiting any rights you hold under the consumer laws of your own country.
12. Changes to These Terms
We may update these Terms from time to time. The version published on this page at the time of your purchase is the version that applies to your order.
Contact Us
X1 GEAR
Shop 1, 6 Bond Street, South Yarra VIC 3141, Australia
Email: info@x1gear.com
Phone: 03 7064 5204
