Shipping policy

X1 GEAR designs precision-engineered everyday essentials in Australia and ships to four countries only: Australia, the United Kingdom, the United States, and Canada. Every order is prepared with care and dispatched from our Victorian facility.

Dispatch Time

Orders are dispatched within 24 hours, Monday to Friday (excluding Australian public holidays). Orders placed on weekends or public holidays are dispatched on the next business day. You will receive a confirmation email when your order is placed, and tracking details as soon as your parcel is on its way.

Delivery Options & Timeframes

Estimated delivery times below are in business days and begin once your order has been dispatched:

  • Australia — Standard (A$9.95): 3–5 business days
  • Australia — Express (A$16.95): 1–3 business days
  • United Kingdom — Standard (A$24.95): 7–14 business days
  • United States — Standard (A$24.95): 7–14 business days
  • Canada — Standard (A$24.95): 7–14 business days

Shipping is calculated and shown at checkout in your local currency. Delivery timeframes are estimates provided by our carriers; delays caused by public holidays, customs clearance, or events outside our control may extend them.

Tracking Your Order

Every order is tracked. Your tracking link is emailed to you when your order leaves us, so you can follow it from our door to yours.

Customs, Duties & Taxes

For orders delivered outside Australia, customs duties and import taxes may apply and are determined by your local customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Changing Your Delivery Address

If you need to change your delivery address, contact us at info@x1gear.com within 12 hours of placing your order and we will do our best to update it before dispatch. Once an order is in transit, the delivery address cannot be changed. Please make sure your address details are complete and correct at checkout, as we are not responsible for delays or losses caused by incorrect address information.

Lost, Delayed or Damaged Parcels

If your parcel is delayed beyond the estimated timeframe, arrives damaged, or appears to be lost, contact us at info@x1gear.com and we will work with the carrier to resolve it — including a replacement or refund where the parcel cannot be delivered.

Contact Us

X1 GEAR
Shop 1, 6 Bond Street, South Yarra VIC 3141, Australia
Email: info@x1gear.com
Phone: 03 7064 5204